Maintenance

All work orders must be submitted in writing.

Place a work order through your online resident portal. If you are having trouble submitting your work order, please contact the maintenance non-emergency number (217)-351-8900. After a work order has been placed, feel free to email us at Maintenance@HTchampaign.com to check on the status or provide us useful updates!

SUBMIT WORK ORDER

A maintenance team member is on call 24/7 for emergency maintenance needs.

• Exterior door/ground floor window lock issues
• Major leaks
• Clogged toilet when only one toilet is in the unit (Calls for clogs that are resolved with a plunger can result in charges)
• No heat when exterior temps are below 55 degrees
• Refrigerator not cooling. Weekend emergency calls only, weekday calls will be handled as priority work orders the next business day
• No electricity (breaker resets are resident responsibility or a trip charge for Maintenance after hours)
• No Gas/Water not related to termination of service by the provider.

Given the size of our portfolio, we're rarely able to schedule times for specific work to be done. We apologize in advance for the inconvenience but work will need to be performed during regular business hours when we arrive in response to a work order.

Placing a work order explicitly gives permission to Roland staff to enter to address the situation without prior notice. Staff will always knock and announce themselves if no one comes to the door. Refusal to grant entry to staff when a work order has been placed can result in a trip charge.

All work orders should be placed via your Resident Portal.

When done correctly, you'll be able to log in and check on the status of your work order and you'll receive email updates when the status changes to assigned to a tech, or completed.

If you didn't place the work order, but your roommate did, check with them to check on the status.

When done correctly, you’ll be able to log in and check on the status of your work order by selecting the history tab. You will also receive email updates.

95% of calls for a clogged toilet are solved with a plunger. Calls after hours that can be resolved with a plunger can be charged to the Resident so we recommend picking up your own plunger for a few dollars to save you time and money if and when you need it.

Avoid putting any food down your garbage disposal. The only items that should be placed in your garbage disposal are items that are left on your dishes after you have scraped them into the trash.

Do not set HVAC units below 68 degrees. This will cause the unit to freeze over and require several additional hours to defrost before your system can be reset. The air coming out of the vents is at one constant temperature no matter what you set the thermostat at. The thermostat merely tells the system to run until that temperature has been reached. Setting your AC too low when it's hot outside can cause the unit to fail.

Under the lease, Residents are responsible for changing bulbs after move-in. Unless a light fixture is higher than 10 ft, please attempt to replace bulbs in fixtures with the same kind being mindful to match wattage to avoid any potential electrical issues.