All work orders must be submitted in writing.
Place a work order through your online resident portal. If you are having trouble submitting your work order, please contact the maintenance non-emergency number (217)-351-8900. After a work order has been placed, feel free to email us at Maintenance@HTchampaign.com to check on the status or provide us useful updates!
If it’s outside regular office hours (Monday–Friday, 10 AM to 5 PM), please call the emergency maintenance line at (217)-292-6220.
A maintenance team member is on call 24/7 for emergency maintenance needs.
Placing a work order explicitly gives permission to Roland staff to enter to address the situation without prior notice. Staff will always knock and announce themselves if no one comes to the door. Refusal to grant entry to staff when a work order has been placed can result in a trip charge.
All work orders should be placed via your Resident Portal.
When done correctly, you'll be able to log in and check on the status of your work order and you'll receive email updates when the status changes to assigned to a tech, or completed.
If you didn't place the work order, but your roommate did, check with them to check on the status.
Utility responsibilities vary by building across our portfolio, so the best source of truth is the Utility Addendum included with your lease (found under "Documents" in your Resident Portal). Here's a general overview:
Included at all addresses: Trash, sewer, and lawn service are always provided by Roland Realty.
Electric: Residents set up electric service directly with Ameren Illinois.
Gas: Depending on your building, gas is either included or set up directly with Ameren. Your Utility Addendum will tell you which applies.
A quick tip for Ameren: Please call Ameren at 800-755-5000 (M–F, 7 a.m.–7 p.m.) to set up service rather than using their online portal. The online system automatically transfers all utilities at an address into your name, including any that Roland manages, which creates billing headaches that take time to untangle. A quick phone call with a representative avoids this entirely.
Water: At most apartment buildings, water is managed by Roland and billed at a flat $20 per month per resident (usage above the cap is split among residents). At most houses, residents set up water directly with Illinois American Water. Again, your Utility Addendum lists which applies to your address.
Internet: Varies by building: some include internet, while others let you choose and set up your own provider.
Any utility listed on your addendum as "Tenant Direct with Provider" should be active in your name as of your lease start date, and electric, gas, and water (where applicable) need to stay active for the full lease term. We recommend contacting providers a week or two before move-in so everything's ready on day one.
Questions about your specific address? Reach out to us at leasing@htchampaign.com. We're happy to help!
To ensure proper operation and avoid damaging the HVAC system, do not set the thermostat to cool below 68°F or heat above 70°F. Setting the system outside these ranges can place stress on the unit and may lead to failure.
In cooling mode, setting the temperature too low, especially during hot weather, can cause the unit to freeze. This results in a system shutdown and requires several hours to thaw before it can function again.
In heating mode, setting the temperature too high can cause the system to overwork, which reduces efficiency and increases the chance of a breakdown.
The air coming out of the vents remains at a fixed temperature depending on whether the system is heating or cooling. The thermostat does not control the temperature of the air itself. Instead, it tells the system how long to run in order to reach the desired room temperature.
To maintain comfort and efficiency, keep the thermostat within the recommended range and allow the system time to adjust the room temperature gradually.
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