Maintenance

All work orders must be submitted in writing.

Place a work order through your online resident portal. If you are having trouble submitting your work order, please contact the maintenance non-emergency number (217)-351-8900. After a work order has been placed, feel free to email us at Maintenance@HTchampaign.com to check on the status or provide us useful updates!

SUBMIT WORK ORDER

A maintenance team member is on call 24/7 for emergency maintenance needs.

• Exterior door/ground floor window lock issues
• Major leaks
• Clogged toilet when only one toilet is in the unit (Calls for clogs that are resolved with a plunger can result in charges)
• No heat when exterior temps are below 55 degrees
• Refrigerator not cooling. Weekend emergency calls only, weekday calls will be handled as priority work orders the next business day
• No electricity (breaker resets are resident responsibility or a trip charge for Maintenance after hours)
• No Gas/Water not related to termination of service by the provider.

Given the size of our portfolio, we're rarely able to schedule times for specific work to be done. We apologize in advance for the inconvenience but work will need to be performed during regular business hours when we arrive in response to a work order.

Placing a work order explicitly gives permission to Roland staff to enter to address the situation without prior notice. Staff will always knock and announce themselves if no one comes to the door. Refusal to grant entry to staff when a work order has been placed can result in a trip charge.

All work orders should be placed via your Resident Portal.

When done correctly, you'll be able to log in and check on the status of your work order and you'll receive email updates when the status changes to assigned to a tech, or completed.

If you didn't place the work order, but your roommate did, check with them to check on the status.

95% of calls for a clogged toilet are solved with a plunger. Calls after hours that can be resolved with a plunger can be charged to the Resident so we recommend picking up your own plunger for a few dollars to save you time and money if and when you need it.

Avoid putting any food down your garbage disposal. The only items that should be placed in your garbage disposal are items that are left on your dishes after you have scraped them into the trash.

To ensure proper operation and avoid damaging the HVAC system, do not set the thermostat to cool below 68°F or heat above 70°F. Setting the system outside these ranges can place stress on the unit and may lead to failure.

In cooling mode, setting the temperature too low, especially during hot weather, can cause the unit to freeze. This results in a system shutdown and requires several hours to thaw before it can function again.

In heating mode, setting the temperature too high can cause the system to overwork, which reduces efficiency and increases the chance of a breakdown.

The air coming out of the vents remains at a fixed temperature depending on whether the system is heating or cooling. The thermostat does not control the temperature of the air itself. Instead, it tells the system how long to run in order to reach the desired room temperature.

To maintain comfort and efficiency, keep the thermostat within the recommended range and allow the system time to adjust the room temperature gradually.

‍

Under the lease, Residents are responsible for changing bulbs after move-in. Unless a light fixture is higher than 10 ft, please attempt to replace bulbs in fixtures with the same kind being mindful to match wattage to avoid any potential electrical issues.