All work orders must be submitted in writing.
Place a work order through your online resident portal. If you are having trouble submitting your work order, please contact the maintenance non-emergency number (217)-351-8900. After a work order has been placed, feel free to email us at Maintenance@HTchampaign.com to check on the status or provide us useful updates!
A maintenance team member is on call 24/7 for emergency maintenance needs.
Placing a work order explicitly gives permission to Roland staff to enter to address the situation without prior notice. Staff will always knock and announce themselves if no one comes to the door. Refusal to grant entry to staff when a work order has been placed can result in a trip charge.
All work orders should be placed via your Resident Portal.
When done correctly, you'll be able to log in and check on the status of your work order and you'll receive email updates when the status changes to assigned to a tech, or completed.
If you didn't place the work order, but your roommate did, check with them to check on the status.
Do not set HVAC units below 68 degrees. This will cause the unit to freeze over and require several additional hours to defrost before your system can be reset. The air coming out of the vents is at one constant temperature no matter what you set the thermostat at. The thermostat merely tells the system to run until that temperature has been reached. Setting your AC too low when it's hot outside can cause the unit to fail.