Roland Realty, Inc.
Departing Tenant Information

Please check your lease for your lease end date. You must have all keys turned in by 1PM on your lease end date. We thank you for your patronage and we hope you have enjoyed your stay with us.

Pre-departure Inspections

With an appointment, we will inspect your unit in your presence before your departure. It is not mandatory, but it is recommended. The primary intention of the inspection is to identify missed cleaning items to afford you the opportunity to clean them. Meaning, your unit should be cleaned to the best of your abilities, prior to the appointment time.

To schedule appointments call the office at 217.351.8900. Inspections are only done during normal maintenance business hours and are not offered after, or on, the lease expiration date. (8AM – 4PM, Monday through Friday)

Please have your unit completely clean and ready for inspection with all personal belongings packaged for move-out. A unit may only be inspected one time.

Your post-departure inspection does not convey any guarantee that certain cleaning charges will not apply.

The inspection will take about 15 minutes and are scheduled twenty minutes on the hour. (i.e. 10:00, 10:20, 10:40, etc.)

Key Returns

Please lock up your unit and return all keys to the office at 901 S. First St. by 1PM on your lease end date. If you mail them, you need to priority mail them in a bubble wrap envelope so they arrive on or before your lease end date. Please reference your lease for that specific date.

We will check your keys in at the 901 S. First St. office.  Keys are not accepted anywhere else beyond the office location.

If you depart when the office is not open, there is a key drop slot in the hallway outside the 901 S. First St. office. Please place your keys in an envelope with your name and house/apartment information to ensure its processed properly.

For the safety of our future tenants, we must re-key locks when keys have been lost or not turned in. This expense will come out of your security deposit. We do not accept duplicated keys for obvious security reasons nor are keys accepted after leases have expired.

Security Deposit Refunds

Your final account and security deposit statement will be mailed to you within 30 days from the day your house or apartment lease has ended and the property has been vacated by all Lessees.

Under no circumstance will your security deposit refund take longer than 45 days to fully process.

The security deposit statement will be issued to the person designated on your lease.

If you have questions or concerns about your final statement and security deposit refund you must contact us in writing. This policy allows us to gather information regarding your questions so that we may review the pictures and checklist with your letter, thoroughly and completely.  Reach our office for more specific details regarding to whom such disputes or deposit concerns are addressed should they arise.

Utilities and Mail

If the Ameren IP account is in your name, call and have your gas and/or electric service turned off no sooner than the date your lease ends. The customer service number is 800.755.5000.

If you pay for your own cable service, disconnect and return your rented equipment. Comcast's number is 800.266.2278 and their address is 303 Fairlawn Dr. Urbana, IL.

If internet is supplied through your lease, please leave the equipment in your apartment or house. If you have purchased an upgrade, please contact the provider on what you should return to them.

If the Illinois American Water account is in your name, call 800.422.2782 to close your account.

Please remember to change your mailing address; you may do so online at www.usps.com or at your local USPS location.

Independent Cleaning Services

If you choose the option to use an outside cleaning service, we advise you to make arrangements with them as soon as possible. We recommend Maid to Perfection, but we cannot guarantee their work. Their number is 217.398.1881. This is especially recommended if you do not have cleaning experience, or may not have the time to fully clean your residence.  All apartment and house occupants are required to clean their dwellings thoroughly prior to departure if they intend on receiving their security deposits back.

Cleaning Highlights

Please allow enough time to properly clean your house/apartment. It will take at least one full day. We will be fair but we are very comprehensive. We use a standardized invoicing procedure which is available upon request at the 901 S. First St. office. It is a great checklist and guideline as you clean your house. The following highlights are just that - they are not an exhaustive list of all cleaning requirements.

Even if you know the future tenants, you cannot leave any possessions at the property for them. They will be thrown away or stored at your expense.  We recommend you contact friends or a local storage company for your storage needs.

Recommended cleaning supplies

• Soft Scrub or Comet.
• Scrubbing sponges
• Paper towels
• Oven cleaner
• Cleaning bucket
• Bathroom tile mildew and soap scum cleaner
• White cotton towels
• Clorox
• Rubber gloves
• Broom
• Dust pan
• Toilet brush
• General purpose cleaner (Top Job/Pine Sol/Simple Green/Odo Ban)
• Glass Cleaner
• Spray bottle(s) (Glass and General Purpose cleaner use)

Refrigerator

The door seals must be peeled open and cleaned.

The ventilation grill on the bottom is often missed and should be wiped clean of hair, dust, and other debris.

The refrigerator interior must be completely disassembled to do a good job.

The exterior top of the refrigerator must be cleaned.

Always prop the door to the refrigerator open and shut off the refrigerator. If you fail to do so prior to leaving and shutting the power off, we will have to re clean the refrigerator because of mold/moisture build up inside the unit.

Oven and Stove Top

If you have never cleaned a dirty oven you are in for a real experience. It takes a lot of time when done properly.

You must raise the stovetop and clean the area under the burners.

The broiler drawer should be removed to allow you to properly clean it and the space it occupies.

When using oven cleaner your efforts will be made easier if you allow the cleaner to work overnight or on a warm, not hot, oven. You must rinse the oven interior extensively with clear water to remove oven cleaner residual. We recommend paper towels for the first oven cleaner wipe out followed by a scrubbing sponge and finally a conventional sponge with frequently changed rinse water. You must get the oven cleaner residual out of the oven. It will look clean when wet but will dry with a film if you do not rinse adequately.  

Kitchen Cabinets

Cabinets should be cleaned inside and out with a de-greaser soap. If exposed don't forget the top of the cabinets they accumulate a lot of dirt and grease as well.

Any contact paper you may have installed in the cabinets and any residual adhesive should be removed.

Bathrooms

If you have a ceramic wall tile surrounding your shower, "Tilex" (or an equivalent) will remove any mold build up. If your shower is fiberglass, use only a mild abrasive cleaner such as "Soft Scrub".

Soap scum and mold on shower doors must be cleaned. "Soft Scrub" or a bathroom cleaning product especially intended for soap build up will be the most effective cleaners.

To clean a toilet you should first clean the inside of the bowl with a toilet brush or a scrubbing sponge with soft scrub or comet. Then spray the entire toilet with a general purpose cleaner like 409. Then wipe off excessive hair, urine, etc. with toilet paper and flush it. Now you can use a scrubbing sponge with comet or soft scrub on the same exterior area without contaminating your sponge. I know it is more than you wanted to know about cleaning a toilet but it is a good technique.  Remember not to dispose or discard of cleaning supples such as scrubbing pads, sponges, paper towels, or other materials down the toilet itself when finished.

Please spend ample time on the, mirror or medicine cabinet, and bathroom vanity. Use glass cleaner after they are clean.

Miscellaneous

All the venetian blinds and vertical blinds should be cleaned with warm soapy water.

When you vacuum you must move furniture so that you vacuum the entire floor area.

All of the dressers, desks, hard cover chairs, and tables must be cleaned. The cushions on the upholstered furniture should be removed and vacuumed or brushed out.

If your walls and baseboards are soiled, they should be washed with a very weak solution of "Top Job" (or an equivalent). Do not use colored sponges or colored towels as they will discolor the walls.

Vinyl flooring and ceramic tile are best cleaned using a hand scrubbing sponge and a dry towel or rag instead of a mop.

Tenant Damages

Do not repair walls yourself. Tape and adhesive fasteners are prohibited and you may be charged if excessive damage has been caused by their use.

We will perform "touch up" painting resulting from the use of small nails or tacks at no charge to you. However, you will be charged the rate called for in your lease for repainting due to extraordinary wear and tear to the walls, or unclean scuffing of walls.