What is “by the bed” leasing?
"By the bed" leasing, or individual leasing, is a type of lease contract in which each roommate is only responsible for the rent for his/her bedroom. Tenants with individual leases are individually accountable for rent and/or damage to their bedroom. Tenants have the freedom of selecting their own roommates to fill out larger apartments, or have the option of enrolling in our Roommate Matching Program.
What is included in my rent?
Many of the housing solutions Roland Realty offers have excellent utility packages included, but every building is different. Contact a Roland Realty leasing agent for additional details.
What happens if after I move in I don’t like my roommate?
As with all tenant disputes that arise from time to time, we encourage tenants to attempt to resolve their disputes amongst themselves first. For those disputes requiring interventions, our full time Tenant Relations Manager is on staff to consult with groups or individuals that aren't able to come to terms with one another.
How do I pay my rent and when is it due?
Rent is due the first day of each month. You may submit your rent over the counter at our 309 E. Green St. leasing office by personal, business, or certified check, or by money order. Checks can also be deposited in our drop box, available 24 hours a day.
Can I pay my rent online?
Yes. Tenants can access their apartment accounts online by visiting Roland Realty's webpage at www.Roland-Realty.com and clicking "Pay Rent" at the top of the page. This link will direct you to our payment portal, where tenants can access their accounts 24 hours a day by entering their birthdate. There are a variety of payment options, each with its own transaction charges, so please review these carefully and choose the option that's best for you.
Do you allow pets?
Depending on the building in question, certain types of pets are allowed. Most of our buildings allow fish or caged birds. If tenants desire a dog or cat, it must meet the following criteria in order to be considered: 1) adult, 2) spayed/neutered, 3) housebroken. Permission for these and other types of animals must be sought from Roland's management staff before being brought on premises. Please see a Roland Realty leasing manager for details about what buildings can accommodate certain types of pets.
What type of security is offered?
Roland Realty is committed to ensuring the health and safety of all our tenants. However, crime has no address and at all times, you must take an active role in securing your home, property, and most importantly, yourself. Roland Realty –makes no representations or warranties that the premises are secure from theft or any other criminal activity perpetrated by any resident or others. Security officers, to the extent that they may be on the premises, and other security facilities provided, are primarily for protection of property. Roland Realty can not guarantee the effectiveness of any such security officers or facilities as a deterrent against any criminal activity, damage, or injury to resident or any guest/visitor and their personal property.
Is there insurance coverage in the event of a fire, theft or natural causes? Does my lease provide coverage for my belongings?
Residents or guest’s personal property and vehicles are not insured under the apartment lease agreement unless due to management negligence. We strongly recommend that residents purchase insurance against loss or damage due to fire, theft, vandalism, rain, water, criminal negligence, etc. Renter's insurance is relatively inexpensive (typically less than $20/month) and can often be secured through your automobile insurance carrier (first check your parent’s home-owner’s policy).
What if I need to break my lease or don’t return for the spring or summer semesters?
Unfortunately, Roland Realty does not offer any voluntarily means of breaking or prematurely terminating a lease agreement once it's been signed. A tenant's best course of action in this situation is to find a suitable replacement tenant, or subtenant, to take their place during any duration of the lease for which they no longer have the need. Tenants can contact the Roland Realty leasing office for details about the subleasing process and/or information about how Roland can facilitate in the subleasing process.
When do I get my security deposit back?
Your security deposit is retained until after move-out and may not be applied to your last month’s rent (see your Lease Agreement for details). After you vacate, your deposit may be applied to any outstanding rent, late fees, or for any costs incurred to return the apartment to the original move-in condition, less wear & tear. A deposit disposition will be mailed to you within the required time frame specified by the state/county where you reside. All correspondence will be mailed to the last known address, so it is important that you inform us of your forwarding address upon move-out.
What if I need Maintenance in my bedroom or apartment?
Non-emergency service requests can be submitted in any of the following ways: 1) reporting a maintenance request in person to one of our leasing staff during our hours of operation; 2) contacting the leasing office by phone during business hours (or by leaving a message on our afterhours voicemail); or, 3) submitting a request online at www.roland-realty.com/submit-repair/submit-repair/form.html. Our goal is to respond to work orders within 48 hours! In an emergency situation, contact the Roland Realty leasing office by phone to report your request directly to a staff member. For emergencies occurring outside our hours of operation, you may leave a message with our 24 hour emergency answering service anytime of the day or night by calling our office line and directing yourself to the emergency prompt. Examples of emergency situations: water leaks, single inoperable toilet, power outages, non-functioning heat or A/C during weather extremes, non-functioning refrigerator, gas leaks, or fire.
What furniture is provided?
Roland Realty does offer some fully furnished apartments. A typical apartment could include a sofa, coffee table, end table, entertainment center, and dining table with seating for four. Bedrooms are typically furnished with a desk, and full size bedroom set. Our apartments come fully equipped with refrigerators (some communities offer ice makers), range & hood, dishwasher, disposal, microwave (select communities), and in-unit washer and dryer.
How do I receive mail and packages?
Resident mail is processed and delivered by USPS personnel to your designated unit mailbox. At time of move-in, the community staff will issue a mailbox key to each resident for ease of access. Upon move-out, should you wish to have your mail forwarded, you will need to complete a Change of Address Form with the local post office (the community office often has these handy). The community staff will accept packages and they can be retrieved during business hours with proper ID.
How close are you to campus? Is there alternate transportation to and from the university?
Roland Realty has various apartments located near campus however, please refer to the website under Map & Directions for a specific community’s location. In this section you will also be able to view information on local transportation options – both public and university provided.
What type of parking is available at your building?
Many of Roland Realty's housing solutions offer parking, but not all buildings do. Contact a Roland Realty leasing agent for building-specific parking details.
What do I need to bring to my new apartment?
We recommend that you contact your roommates prior to moving-in to coordinate for many of the common area furnishings/luxuries, such as; televisions, stereos, shower curtain hooks & shower curtains, bath mats, trash cans, plates, silverware, cups, pots & pans, etc. For your own personal space, you will need to bring your bath and grooming products as well as towels, linens, pillows, and whatever else makes you feel at home. Most importantly, don’t forget to bring an alarm clock as you don’t want to be late for class! Your community’s staff members are a great resource for planning your move – don’t hesitate to call them with questions or simply to feel reassured about what you’ve already prepared.