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September 26, 1997

Gillespie-Roland Apartments
901 S. First St.
Champaign, Illinois 61820

Dear Mr. Gillespie:

In response to inquiry about your company's complaint record at the Tenant Union, I am pleased to say that during the 27 years of the Tenant Union's existence at the University of Illinois, not one complaint has ever been filed by a tenant about Gillespie-Roland Apartments.

Your perfectly clear record sets a good example for all landlords in the Champaign-Urbana area to emulate. We appreciate your efforts to maintain customer satisfaction.
Esther Patt signature
Esther Patt
Coordinator of Tenant Union


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Roland Realty, Inc. 901 S. First, Champaign, Illinois 61820
Phone: 217/328-1226 / 217/351-8900



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